We are a team of problem solvers who are passionate about empowering engineering teams to build the future, faster. We are looking for an awesome Customer Support Specialist to join our growing team!
CoLab helps design and manufacturing teams to streamline their processes and resolve issues faster by enabling real-time collaboration, design reviews, and issue tracking with teams around the world. The world's fortune 500 companies are looking to us to help bring the future to life and we couldn’t be more excited to make it happen.
As a Customer Success Specialist, you will be involved in all aspects of our customer lifecycle - support, account management, and customer education. You will seek to understand how our customers use CoLab by collecting and analyzing data and feedback and use this information to build on-boarding, retention and renewal strategies. You will also provide insight to our product roadmap. While doing all this, you will be surrounded by an incredible team grounded in the values of teamwork, respect, continuous improvement, and hustle. We are in the early stages of building Customer Success at CoLab and there is an opportunity for the role to expand into a leadership position.